Hallmark Reviews

I ordered 2 Valentine cards online on 2/8. They had 2 different account numbers for me so there was a hassle in claiming my rewards coupon. Customer service wanted me to spend 30 minutes on the phone with their tech person to fix a problem that I did not create! I refused to do this so they fixed the issue. I went to the local Hallmark store to get my cards - one was there and one was being shipped later. I never did receive the 2nd Valentine day card. Emailed customer service - no response. Called Customer service to get my refund, got a case # and still no email verification or refund notification from PayPal. I will never buy online from Hallmark - terrible customer service!

Hallmark.com return policy is terrible! They snail mail their return labels. I've been waiting on a return label since last month and still have yet to get it. To return $100 ornaments that don't come with a power cord. Not sure why hallmark doesn't email return labels like the rest of the businesses in the world?

I am appalled at the lack of your Christmas cards that even mention Christ, Manger, the birth of our Lord and Savior, etc., etc. HUNDREDS of "Christmas" cards, yet I did not find a single one that had any mention of the birth of Christ. Quite pathetic!

No customer service. I've used these for years and now the program won't save cards, wants you to reconfigure printer every time you want to print. Been a customer for many years.

I find it ironic that a company which exploits Christmas for profit no longer provides any products for those who actually celebrate Christmas, as in Jesus' birth, not some holiday to just give gifts. Even in 2020 there are still a lot of Americans who celebrate the true meaning of Christmas. I received the 2020 "Holiday" ad and there was not one single product I could buy that had to do with a nativity, Jesus Christ, or anything to do with the actual biblical story. There was only secular items featured like snowmen, Harry Potter, and cartoon characters. I have no respect for a company who comprises former values for profit and political correctness. Hallmark is not what it used to be and I won't be shopping there again.

So I had 2 great coupons to use online. Ordered (for pick up) 3 cards and 2 rolls of gift wrap for a little over $7! Yay! Uhmmm - no - not "yay" - After the order was sent, Hallmark emails me saying 2 items aren't available and one is back ordered. So they cancelled 2 items and in doing so really messed up my coupons and I was being charged full price for the remainder of my order. I called Hallmark to cancel order. They said they couldn't do it b/c order had been submitted. (The email gave me a number to cancel my order!?) So they can cancel on me, but I can't cancel on them? I asked if they could give me my coupons back and they didn't. Tossed me a few points. BOTTOM LINE: Don't shop Hallmark online. They should have told me WHILE I WAS SHOPPING ONLINE - "This item is not available at your desired pick up location."

Spent more than an hour picking out $250 worth of cards. I called customer service because I could not get an additional card to go in my cart. The customer service rep was able to put the card in my cart, but the other 60 disappeared! She offered $5 to accommodate me. I was so annoyed. I didn't want $5. I wanted my cards! No concern for my wasted time. HORRIBLE CUSTOMER SERVICE AND NO TECH SUPPORT! I will go to a store to buy cards from now on.

Hallmark for the perfect words for any occasion. For a smile, a celebration, or a sentimental word. Hallmark makes any day, a special day.

I love shopping at Hallmark online and at the stores. Some are franchises and others are individually owned so their discounts may not be same. They offer Rewards, bonus coupons, birthday coupons, and in-store printable coupons and even Free cards. During their Clearance sales and during some holidays they offer up to 50%-90% off! During covid season, they're offering Free Ship to Hallmark Reward members or Free pickup at your store. Shipping is quick and product is received within days. You can always find something unique, meaningful, and quality made at Hallmark.

I usual love Hallmark but I received someone’s cards in the mail. I never got my order. I called and no one will pick up the phone or chat. Literally. This is not how you run a business.

Placed 2 orders, both required follow up because the order was either not shipped (but marked delivered) or the order did not include all the cards. Plus, it takes more than 30 minutes on hold to talk to representatives.

Trying to reach an advocate at customer care is a joke. After 20 minutes on hold, I finally hung up. Then I tried the chat option and, yet again, no response. It was regarding my specific order and FAQ was not helpful.